Exchanges & Cancellations

Want to exchange or cancel your order? We are sorry that not everything is as you expected, but of course we will help you sort it out. Register your product now via the green button, or read this page for more information.

Exchange or cancel product >

All Gomibo products can be returned free of charge up to 31 days after receipt. After registering your return, you have 7 days to send the product back to us.

Rules exchange and cancellation

  • Product is in original and unused condition as far as reasonably possible;
  • Product is complete including undamaged factory packaging, all accessories and booklets are without writing on them;

Are you returning earphones?
For hygienic reasons, the earphones you return must be unused. Do you return earphones that are no longer clean? Then cleaning costs of €12.50 will be charged.

Don't meet these requirements?
Think you might not meet our requirements? Then we can still meet you halfway with a good solution. We check your product carefully when it arrives and see what options we can offer you. Of course, we will always keep you informed. You decide which option suits you best and what will happen to your product.

Exchange or cancel a product

Prefer a different colour or product, or need to cancel your order? We'll sort it out for you. You can exchange or cancel your order up to 31 days after receipt, this is completely free of charge. If you cancel your order, the refunded purchase price including any shipping costs (excl. extra shipping options like registered mail or shipping with insurance) will be credited to your bank account within 5 business days.

Before you return your product to us, you need to restore the device to the factory settings. Do you have an Apple iPhone? Then make sure the Find My iPhone function is disabled. Otherwise we cannot process your return.

Exchange or cancel product >

As soon as you register your product, you'll receive a free shipping label to return the product to us. You can track your package with the code that you receive when your order is shipped and we'll send you an email as soon as we receive your package. We will then exchange or cancel your order. We'll keep you updated via email so you know exactly what is going on.

Your product is defective

A faulty product is very annoying, but we're here to help you! Please check our Warranty & Repairs page.

Restore your product to factory settings

Before you return your product to us, you need to restore the device to the factory settings. This removes all files and data. You can make a back-up to keep these files and data. In our device support we explain how to back up and reset your device.